Customer Helpdesk

Helps serving customers

Track, Prioritize & Solve

Well-equipped user interface

Track, prioritize, and solve customer queries using Odoo's helpdesk interface system. Use the powerful kanban board to get an instant overview of the team process, work progress, and ticket status according to the company-made SLA rules. 

Odoo • Text and Image
Odoo • Image and Text

Different mediums of contact

Approach customers through multiple channels

  • Email: Each email automatically adds to the number of tickets.

  • Website Form: Allow customers to send queries through a direct form on the website.

  • Live Chat: For real-time interaction with customers, attach a chatbox on the website.

Improve Productivity

SLAs, Automation, Templates, Canned Responses

Odoo Helpdesk helps in improving team productivity.

  • Odoo responds automatically under the approved SLA guidelines.

  • While resolving an issue, Odoo automatically sends emails whenever needed.

  • Presents an appropriate email template while dealing with the most common responses.

  • Send high-priority tickets straight to the manager with a click.

  • Live discussion columns to get opinions on issues from experts.

  • Give customized and quick responses for real-time conversations in live chat.

Odoo • Text and Image
Odoo • Image and Text

Resell, Renew, Upsell

Sell support contracts

Automate helpdesk services by selling support contracts to customers. Calculate time spent on each contract using the timesheet app and try upselling using the automated upsell feature. According to the changes in the ticket's status, set up notifications to alert the sales or helpdesk team. 

A smart self-service platform

Provide a self-service platform

Create a knowledge database platform that includes FAQs, training videos, how-to-use, tips, and presentations in which customers can look for answers. Keep a community of necessary knowledge around products with a forum.

Odoo • Text and Image
Odoo • Image and Text

Reduce the chance of error

Self-navigate, Self-serve, Close Tickets

Try to avoid communication problems by sorting out the issues and presenting solutions right in front of them. Reduce chances of error by allowing the Helpdesk team to figure out the most pressing issues regarding the purchase.