Track, Prioritize & Solve
Well-equipped user interface
Track, prioritize, and solve customer queries using Odoo's helpdesk interface system. Use the powerful kanban board to get an instant overview of the team process, work progress, and ticket status according to the company-made SLA rules.
Different mediums of contact
Approach customers through multiple channels
Email: Each email automatically adds to the number of tickets.
Website Form: Allow customers to send queries through a direct form on the website.
Live Chat: For real-time interaction with customers, attach a chatbox on the website.
SLAs, Automation, Templates, Canned Responses
Odoo Helpdesk helps in improving team productivity.
Odoo responds automatically under the approved SLA guidelines.
While resolving an issue, Odoo automatically sends emails whenever needed.
Presents an appropriate email template while dealing with the most common responses.
Send high-priority tickets straight to the manager with a click.
Live discussion columns to get opinions on issues from experts.
Give customized and quick responses for real-time conversations in live chat.
Resell, Renew, Upsell
Sell support contracts
Automate helpdesk services by selling support contracts to customers. Calculate time spent on each contract using the timesheet app and try upselling using the automated upsell feature. According to the changes in the ticket's status, set up notifications to alert the sales or helpdesk team.
A smart self-service platform
Provide a self-service platform
Create a knowledge database platform that includes FAQs, training videos, how-to-use, tips, and presentations in which customers can look for answers. Keep a community of necessary knowledge around products with a forum.
Reduce the chance of error
Self-navigate, Self-serve, Close Tickets
Try to avoid communication problems by sorting out the issues and presenting solutions right in front of them. Reduce chances of error by allowing the Helpdesk team to figure out the most pressing issues regarding the purchase.